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Advice for overseas customers.
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Advice for international customers

  

We have many overseas customers and we welcome international orders.

Please don't hesitate to contact us by email at info@andersonswholesale.co.uk  or on 0044(0)1842 824505 if you wish to find out more about export options. We're very friendly and happy to help!

 We can send goods direct to you in the countries shown below. 

 Austria, Belgium, Cyprus, Denmark, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Spain (mainland only, we do not export to the Spanish islands), Sweden, Switzerland 

If your chosen country is not shown, we can accept your order, but cannot send your goods direct to you -  however we can send your goods to a UK shipper to arrange your own international carriage.  

If you wish us to arrange your international carriage, please ensure that you select the correct destination country from our dropdown menu and enter your address and telephone numbers fully, along with any shipping reference numbers and delivery notes.

Our carriage calculator is set to work out international carriage charges by both volume and weight. As the rates for international air and sea freight fluctuate, this carriage charge calculation is always only approximate. Often this results in the carriage charge being lower once we obtain a quote, but very occasionally, this may also mean an increase in the cost of carriage.You will therefore find that once you have placed an order, we will need to obtain quotes to obtain the best price for your carriage. 

If the quote is lower, of course we will only charge this amount.  

On the rare occasion the carriage quote we receive is higher, you will incur an additional charge and we will contact you to make payment for before we can dispatch your order. If you prefer in this instance, you can arrange for us to send to your goods to a UK shipper, to arrange your own forward freight.

We may require your VAT Number and/or EORI "Economic Operators Registration and Identification Number" to quote on our manifests. 

Please note our carriage charges do NOT include any customs or duty costs or storage fees,which you may incur in the country your goods are being delivered to.

 

As the UK is no longer in the European Union, the supply of exported goods to the EU are zero rated  - provided certain conditions are met. Please see below for details.

 If we deliver goods direct to your overseas address, the goods on your order will be zero rated. You will not need to pay and reclaim the VAT.  

If we do not deliver goods to an overseas address, you will need to pay the VAT, which will be refunded to you on proof that the goods have left the UK. Please note if we do not deliver direct to your overseas address, we will only deliver goods to a registered UK shipping agent or freight forwarder. For your VAT to be refunded, you will need to provide evidence from the shipper that your goods have left the UK. The following is taken from the UK Goverment website, regarding VAT on goods exported from the UK.

 
This section covers the specific evidence of export that MUST BE PROVIDED according to the method of export used. In all cases the official or commercial transport evidence you provide must show that the transaction has taken place and detail that he type of goods on the manifest are those which were supplied by us. 

Air and sea freight

If you are using commercial transport documents as proof of export for goods exported outside the UK or EU by:

  • air – you must get and keep an authenticated master or house air waybill endorsed with the flight prefix and number, and the date and place of departure
  • sea – you must keep one of the copies of the bill of lading or sea waybill along with a note of the export entry number or, where a shipping company does not issue these, a certificate of shipment (certifying actual shipment) along with a note of the export entry number, given by a responsible official of that company

Road freight

The International Consignment Note (CMR) provides evidence of the identity of the contracting parties when goods are transferred by road. It is in 3 parts and is completed and signed by the sender of the goods, the carrier and the person receiving the goods. Where the overseas customer arranges for the goods to be collected ex-works the CMR alone is not conclusive evidence that the goods in question have left the UK or EU but, where the CMR is used as part of the evidence, it is important that the information is complete and all the details legible.

 Information which must be shown on your certificate of shipment

Although the certificate of shipment can be in any format, it must be an original and will usually contain the following information:

  • the name and address of the issuing company
  • a unique reference number or issuer’s file reference
  • the name of the exporter (and VAT number, if known)
  • the place, port or airport of loading
  • the place, port or airport of shipment
  • the name of the export vessel or the aircraft, flight prefix and number
  • the date of sailing or flight
  • the customer’s name
  • the destination of the goods
  • a full description of the goods exported (including quantity, weight and value)
  • the number of packages
  • the exporter’s invoice number and date if known
  • the bill of lading or air waybill number (if applicable)
  • the identifying number of the vehicle, container or railway wagon

Exports by courier and fast parcel services

Courier and fast parcel operators specialise in the shipment of small consignments to overseas destinations within guaranteed times.

Most courier and fast parcel operators do not issue separate certificates of shipment.

The invoice for moving small consignments for export from the UK or EU, which routinely bears details of the unique air waybill numbers for each shipment, represents normal commercial evidence of export. In addition, many express companies are able to offer a track and trace service via their websites where the movement of consignments can be traced through to the final destination. This information can be printed and can also be used to confirm that the goods have left the UK or EU.

 

 Additional information: 

 

  • If any items are not allowed to be sold in the country to which your goods are to be exported to, please note the onus is on you to research and adhere to this. We cannot be held responsible for any items held up or impounded in customs for this reason.
  • Please note in some countries for very rural or mountainous areas there may be a delivery surcharge. We will notify you of this if applicable; the excess will need to be paid before we can dispatch your order.
  • We cannot send orders to BFPO addresses - these are for families' use only, not for businesses sending goods. We must be supplied with a full civilian postal address for the destination country. 

 

Please don't hesitate to get in touch with us for any help or advice regarding export orders - we're here to help!

 

 

Revised 17.01.2024

 

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Andersons Wholesale
T/A www.andersonswholesale.co.uk
4A STEPHENSON WAY
THETFORD
01842 824505

Telephone: 01842 824505  Email: info@andersonswholesale.co.uk  Address:  Stephenson Way, Thetford, Norfolk, IP24 3RH.