We have many overseas customers and we welcome international orders.
Please note that international shipping rates we previously quoted on orders placed on our website will no longer be correct. This is beyond our control, as all courier and shipping services are continually reviewing their international rates due to much increased administration and shipping costs now the UK has left the EU. You will therefore find that once you have placed an order, we will need to obtain quotes to obtain the best price for your carriage.
Whilst our system has approximate weights set for your carriage the rate quoted may not be correct due to fluctuating rates. If the best carriage quote we receive is higher you will incur an additional charge and we will contact you to make payment for before we can dispatch your order. If the quote is lower, of course we will only charge this amount. We thank you for your patience and understanding regarding this!
Please note our carriage charges do NOT include any customs or duty charges which you may have to pay in the country your goods are being delivered to.
If you are using commercial transport documents as proof of export for goods exported outside the UK or EU by:
The International Consignment Note (CMR) provides evidence of the identity of the contracting parties when goods are transferred by road. It is in 3 parts and is completed and signed by the sender of the goods, the carrier and the person receiving the goods. Where the overseas customer arranges for the goods to be collected ex-works the CMR alone is not conclusive evidence that the goods in question have left the UK or EU but, where the CMR is used as part of the evidence, it is important that the information is complete and all the details legible.
What information must be shown on your certificate of shipment
Although the certificate of shipment can be in any format, it must be an original and will usually contain the following information:
Courier and fast parcel operators specialise in the shipment of small consignments to overseas destinations within guaranteed times.
Most courier and fast parcel operators do not issue separate certificates of shipment.
The invoice for moving small consignments for export from the UK or EU, which routinely bears details of the unique air waybill numbers for each shipment, represents normal commercial evidence of export. In addition, many express companies are able to offer a track and trace service via their websites where the movement of consignments can be traced through to the final destination. This information can be printed and can also be used to confirm that the goods have left the UK or EU.
COSTS FOR INTERNATIONAL CARRIAGE - please note our previously quoted rates are no longer correct due to Brexit and we have removed this information.
If you wish us to arrange your international carriage, please ensure that you select the correct destination country and enter your address and telephone numbers fully. Our carriage calculator is set to work out international carriage charges by both volume and weight - until all courier companies have advised us of their revised their rates and surcharges there will be additional payments on all international orders placed via our website.
Some items have a disproportionate weight by volume, so if the carriage charged is incorrect, we will contact you with the correct charge and amend your invoice accordingly. Often this results in the carriage charge being lower, but occasionally, this may also mean an increase in the cost of carriage.
The countries we export to are shown below, If your chosen country is not shown, we can accept your order, but cannot send your goods direct to you - you will need to arrange your own international carriage.
Republic of Ireland
Begium, Netherlands, Luxembourg
Austria, France, Germany, Italy, Portugal, mainland Spain (we do not export to the Spanish islands)
Denmark, Finland, Sweden
Greece, Hungary, Romania, Poland
Please note in some countries for very rural or mountainous areas there may be a delivery surcharge. We will notify you of this if applicable; the excess will need to be paid before we can dispatch your order.
We cannot send orders to BFPO addresses - these are for families' use only, not for businesses sending goods. We must be supplied with a full civilian postal address for the destination country.