ANDERSONS WHOLESALE TERMS AND CONDITIONS

As a wholesaler, our website is intended for use only by businesses, schools, PTAs, chruches, charitable, community, sporting and youth organisations, and individuals or groups raising funds for charitable organisations, community organisations and other good causes. We are not retailers and don't supply anyone buying for their own use - this would be unfair to our trade customers.

By asking us to accept an online, verbal, written or emailed order, you are deemed to have read and accepted the below Terms and Conditions.

By placing an order on our website, you accept our use of cookies. Please see the bottom of our homepage for our cookies statement.

By clicking on the “Next” button to submit your order on our checkout screen, you are offering to purchase goods at the stated price, subject to these Terms and Conditions.

These Terms and Conditions override any terms and conditions attached to purchase orders. We do not accept any terms and conditions or liability clauses attached to purchase orders.

All prices shown and quoted at any time are exclusive of VAT. Where applicable, VAT will be added to your final order and any delivery charge. Please see our FAQs page for information about order times and delivery costs and our Overseas Customers page for international delivery rates and VAT on international orders.

If we have made a mistake in pricing or quantities we will contact you advising you of the error and offer you the chance to decline the purchase. In such a case, if your card or account has already been debited we will refund you.

All product measurements are given as a guide only. All goods offered carry the appropriate CE mark. We use images supplied by the manufacturer or publisher. Please note that packaging may sometimes differ from images when redesigned by a publisher or manufacturer.

A binding contract is formed only when you receive confirmation from us that your order has been dispatched.

An invoice will be sent by email when your order is dispatched and/or upon request. This invoice will show the VAT element of the total order including the VAT element of the delivery charge

Goods will usually be sent to arrive within 2 working days from the date of ordering. At peak times this may be somewhat longer. In the event of a delay, we aim to inform you as soon as possible.

Your goods, if being delivered to a UK address, will usually arrive the next working day after the dispatch date – please allow 3-4 days for UK highland and island addresses. The time taken to deliver international orders can vary.

We will not be held responsible for any costs or losses caused by delayed or late delivery.

We advise customers to be available all day on the day of delivery. Whilst a rough delivery window will be advised, these can be disrupted by roadworks, heavy traffic and other incidents. A 'safe place' to leave goods can be advised to us, however the customer then accepts full responsibility for their goods once left in a designated 'safe place'. Neither Andersons Wholesale or the delivering courier company are liable for any damage or theft of these goods once they have been left in a designated 'safe space.'

If a customer is not in or not available when delivery is attempted and no 'safe space' has been advised or no-one is willing or able to sign for goods, delivery companies may not leave goods. They will leave a card where possible. This will have on it the customer's consignment note and local depot telephone number. Customers are also advised to check their tracking information on the expected delivery date, as leaving a card is not always possible. Customers will need to call and arrange redelivery. If the delivery company are not contacted goods may be returned to us.

We pass on the charges we incur to customers for goods being returned to us. Therefore, if a refund is given, we deduct any costs we have incurred from the amount refunded. if a customer has had free delivery of items, we still have incurred charges to deliver this order. If all or some of the items on an order on which we have given free delivery are returned and a partial or full refund is given, we deduct from the refund amount, any charges incurred to us for the original delivery.

If a customer wishes for the goods to be sent again, a further delivery charge will be levied by the delivery company. We pass this full charge on to the customer. If the customer wishes to have a refund instead of having goods redelivered, we reserve the right to deduct any costs incurred by us and/or the courier company for both delivery and administration costs.

If any outer boxes or any packaging is damaged, please indicate this to the delivering driver, and inform us immediately by email with photos of the damaged box and any damaged goods. A customer may choose to refuse delivery of very damaged boxes. We ask that you take a photo of these where possible and send us the photos by email.

Any shortages or damaged items must be reported by email to info@andersonswholesale.co.uk within 2 working days of goods received. We reserve the right not to credit for damaged or missing items if we are not informed of them within 2 working days of goods received.

RETURNS POLICY

RETURNING GOODS : We do not accept ANY unwanted or wrongly ordered items for return unless we have authorised their return by email, along with a return authorisation number.

UNWANTED GOODS : As a trade to trade supplier we are not bound by the Distance Selling Regulations to accept any unwanted goods for returns. If you feel an item you have ordered is not as described or not suitable for the purpose for which it was bought, please call us to discuss it and then confirm your request by email to info@andersonwholesale.co.uk. Confirmation that you wish to return an item must be made by email within 2 days of receipt of your goods.

SEASONAL GOODS: We do not accept any unwanted seasonal goods for return.This includes our wrapped grotto toys range.

FAULTY GOODS: If any product is found to be faulty, please email us at info@andersonswholesale.co.uk within 30 days of receipt of the product. Outside of this time we are unable to exchage or refund the items. We may ask that any goods received and considered to be faulty are returned to us for inspection at the customers cost.

RETURN REQUEST FORM: For any goods requested to be returned, we will send out a return request form by email. Once we have received this completed returns request form from the customer, we will reply by email, with details of the goods authorised to be returned - if applicable, and a returns authorisation number. The goods must be returned with the form, showing the authorisation number. Please note we will only accept items for return which we have detailed in our authorisation email. A copy of this returns slip must accompany the goods and we cannot refund for any goods returned to us without authorisation. Goods must be securely packaged to prevent them being damaged in transit, we cannot refund items damaged in transit back to us. Goods returned without their original packaging, with items missing, or damaged packaging cannot be accepted for return and cannot be refunded for.

If we authorise the return of any goods other than goods which are faulty or were damaged in transit, we pass on the charges incurred by us for goods being returned to us. Therefore if a refund is given, we deduct any costs incurred from the amount refunded. If some or all of the items are returned from an order on which we gave free delivery, we still would have originally incurred charges to deliver this order. Therefore all or some of the items from an order on which we gave free delivery are returned, and a partial or full refund is given, we will deduct from the refund amount any charges incurred to us, for making the original delivery.

We do not credit postage or carriage charges paid on items returned to us, unless they are deemed by us to have been faulty or damaged when received by the person who ordered them.

For a printed copy of our terms and conditions, please email info@andersonswholesale.co.uk

These Terms and Conditions may be amended at any time at our sole discretion without notice. Any changes to our Terms and Conditions will be posted here on our website.

PRIVACY POLICY

Your Privacy

Andersons Wholesale is committed to preserving the privacy of all visitors to our websites . Please read the following privacy policy to understand how we use and protect the information that you provide to us.

By registering or placing an order on this website, you consent to the collection, use and transfer of your information under the terms of this policy.

Information that we collect from you

When you visit, register or order products or services on www.andersonswholesale.co.uk or our sister website www.wrappedgrottotoys.co.uk you may be asked to provide certain information about yourself including your name, contact details and credit or debit card information.

We may also collect information about your usage of our website as well as information about you from emails or letters you send to us.

To maintain customer service standards and to assist staff training, we may record and monitor incoming calls.

Use of your information

Your information will enable us to provide you with access to all parts of our website and to supply the goods or services you have requested. It will also enable us to bill you and to contact you where necessary concerning your orders. We will also use and analyse the information we collect so that we can administer, support, improve and develop our business.

In particular, we may use your information to contact you for your views on our services and to notify you occasionally about important changes or developments to the website or our services. Further, where you have consented, we might also use your information to let you know by email about other products and services which we offer which may be of interest to you. If you change your mind about being contacted in the future, please let us know.

Disclosure of your information

The information you provide to us may be accessed by or given to third parties some of whom may be located outside the European Economic Area who act for us for the purposes set out in this policy or for other purposes approved by you. Those parties process information, fulfil and deliver orders, process credit card payments and provide support services on our behalf. We may also pass aggregate information on the usage of our website to third parties but this will not include information that can be used to identify you.

Finally, if our business enters into a joint venture with or is sold to or merged with another business entity, your information may be disclosed to our new business partners or owners.

Countries outside the European Economic Area do not always have strong data protection laws. However, we will always take steps to ensure that your information is used by third parties in accordance with this policy.

Unless required to do so by law, we will not otherwise share, sell or distribute any of the information you provide to us without your consent.

Cookies

Cookies are small amounts of information, which we may store on your computer. Unless you have indicated your objection when disclosing your details to us, our system will issue cookies to your computer when you log on to the site. Cookies make it easier for you to log on to and use the site during future visits. They also allow us to monitor website traffic and to personalise the content of the site for you. You may set up your computer to reject cookies by following the relevant instructions, which can be found at www.aboutcookies.org. In that case, you may not be able to use certain features on our site. If you do not wish to receive cookies in the future, please let us know at info@andersonswholesale.co.uk.

Security and data retention

We employ security measures to protect your information from access by unauthorised persons and against unlawful processing, accidental loss, destruction and damage. We will retain your information for a reasonable period or as long as the law requires.

Accessing and updating

You are entitled to see the information held about you and you may ask us to make any necessary changes to ensure that it is accurate and kept up to date. If you wish to do this, please contact us at info@andersonswholesale.co.uk. We are entitled by law to charge a fee of £10 to meet our costs in providing you with details of the information we hold about you.

Changes to our privacy policy

Any changes to our privacy policy in the future will be posted to the website and, where appropriate, through e-mail notification.

Updated 16.07.25 - change to policy on goods left where a customer is absent

ANDERSONS WHOLESALE TERMS AND CONDITIONS

INFORMATION

HELP