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We have many overseas customers and we welcome international orders.

 

We hope the below advice will be helpful for you if placing an order with us which is to be exported ourside the UK. Please read the information before placing an order for delivery outside the UK, choosing the option most appropriate for your shipping needs.

Please don't hesitate to contact us by email or by phone if you wish to discuss placing an order or any further information you may need.

The information below forms part of our TERMS AND CONDITIONS, and by placing an order with us, you are deemed to have read and to accept these Terms and Conditions. 

 

 

    Please note, for us to remove or refund VAT on an overseas order, HM Customs and Excise state the following criteria must be met:

  • The purchaser must be a business, genuinely registered for VAT in another EU country. Their VAT registration number is provided and verified - including the two letter country code - and be shown on the final the sales invoice.

            OR

  • The purchaser is a business, trading in a non EU country.
  •  In all cases, documentation must be provided to show the goods have been exported to a business outside the UK - this is known as 'evidence of removal.' The categories of goods supplied must be detailed on documentation proving the order has been dispatched overseas and evidence of removal must be provided to us within 13 weeks of dispatch.

 

Please therefore see below for the choices of procedure for placing your order for export from the  UK and reclaiming any VAT payable. 

Our website will automatically add VAT on at the current rate of 20% on any orders placed, unless option one is used to place your order.

 

Option 1 - Andersons Wholesale are shipping your order directly to you

If we are shipping goods directly to you overseas, and you enter the correct country code in the drip down menu in the checkout, your full overseas business destination address and a verifiable international VAT number (if in the EU) at the time of ordering, the applicable VAT will automatically be deducted from your order. 


Option 2 - You place your order and arrange for your order to be collected from Andersons Wholesale and sent to you

If you are placing an order and arranging for the goods to be collected from us by your own carrier, shipper or freight forwarding company and sent to your overseas business, you must pay the VAT at the time of ordering, even if you supply us with a verifiable international VAT number.

This is because th
e goods have not been sent by us to an overseas address. We can only refund the VAT paid, once we have been supplied with detailed documentation by your carrier, proving the goods have been sent to you at the business address given on your order. This proof must be received within 13 weeks of your order leaving our warehouse and for customers within the EU, we cannot refund the VAT without a verifiable EU VAT number.

The proof of export MUST clearly detail the goods as those bought by you from us ( i.e greeting cards, gift wrap, toys etc). A vague listing such as assorted goods, or personal effects is not proof that these are the goods we supplied.


 

Option 3 - You place your order and Andersons Wholesale send it to a UK shipper or freight forwarder

If you are placing an order to be sent to your chosen UK shipping company or freight forwarding company, for them to send it onto you at your overseas business, you must pay VAT at the time of ordering, even if you supply us with a verifiable EU VAT number. This is because the goods have been sent by us to a UK address, not an overseas address. 

If your order qualifies for free UK delivery, we will send your order to your shipper free of charge. You must ensure you provide any labels or references required on the outside of your parcel(s)and any other special instructions at the time of ordering. We can only refund any VAT once we have been supplied with detailed documentation by the shipping company or freight forwarder, proving that the goods have been sent to you at the business address on your order. This proof must be received within 13 weeks of your order leaving our warehouse. We cannot issue a VAT refund to customers within the EU without a verifiable EU VAT number.

The proof of export MUST clearly detail the goods as those bought by you from us ( i.e greeting cards, gift wrap, toys etc).  A vague listing such as assorted goods, or personal effects is not proof that these are the goods we supplied.

 

VAT can only be refunded to the Credit or Debit Card or to the Bank Account with which the goods were purchased. Please note we may not be able to retrospectively refund VAT paid for on any orders placed with us, if you do not comply with this process, or if you do not send export proof within this 90 day period.  Once we have paid HM Customs and Excise for the VAT levied on your order, it cannot be refunded to you.

 

 

Option 4 - you purchase from us and take or send the goods abroad yourself - i.e in your own van or  car, by post or by any other means other than by a shipper, courier or freight forwarder

If you are placing an order and taking the goods overseas yourself and not exporting them with a verified courier, shipper or freight forwarder, we cannot refund your VAT as HM Customs and Excise cannot be supplied with documentation proving the goods have been exported.  Post Office proof of posting or similar documentation will not suffice as proof of export. There are no exceptions to this HM Customs and Excise rule.


Please note that if any items are not allowed to be sold in the country to which you are having items exporting, the onus is on you to research and adhere to this, we will not be held responsible for any items held up in customs for this reason.

If we are not exporting the goods directly to you
and detailed HS shipping codes are required by customs, you and/or your shipper must research and supply these.

 

 

 

COSTS FOR INTERNATIONAL CARRIAGE

 

If you wish us to arrange your international carriage, please ensure that you select the correct destination country and enter your address and telephone numbers fully. Our carriage calculator is set to work out international carriage charges by both volume and weight. Some items have a disproportionate weight by volume ( for example, bubble wrap) so if the carriage charged is incorrect, we will contact you with the correct charge and amend your invoice accordingly. Occasionally, this may also mean an increase in the cost of carriage.

The countries we export to are shown below, with the approximate cost per standard 20kg box shown in blue.

If your chosen country is not shown, we can accept your order, but cannot send your goods direct to you - you will need to arrange your own international carriage.

 

 

Republic of Ireland                                                                                                                                                        £25.00

 

Begium, Netherlands, Luxembourg                                                                                                                              £30.00

 

Austria, France, Germany, Italy, Portugal, mainland Spain (we do not export to the Spanish islands)                       £32.00

 

Denmark, Finland, Sweden                                                                                                                                          £35.00

 

Greece, Hungary, Romania, Poland                                                                                                                             £40.00

 

Cyprus, Malta                                                                                                                                                                £85.00

 

Switzerland                                                                                                                                                                    £85.00 

 

Please note in some countries for very rural or mountainous areas there may be a delivery surcharge. We will notify you of this if applicable; the excess will need to be paid before we can dispatch your order.

We cannot send orders to BFPO addresses - these are for families' use only, not for businesses sending goods. We must be supplied with a full civilian postal address for the destination country.

 

Information updated 24.06.2014

 

 

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Telephone: 01842 824505  Email: info@andersonswholesale.co.uk  Address:  Stephenson Way, Thetford, Norfolk, IP24 3RH.